International English for Call Centres: Language, Culture and Empathy
Tomalin, Barry
International English for Call Centres: Language, Culture and Empathy - 1st - Delhi Macmillan Publishers India 2009 - 177p.
9780230638969
425 / TOM-I
International English for Call Centres: Language, Culture and Empathy - 1st - Delhi Macmillan Publishers India 2009 - 177p.
9780230638969
425 / TOM-I