Zeithaml,Valarie A.
Services Marketing Integrating Customer Focus Across the Firm - 3rd - New Delhi Tata McGraw Hill 2003 - xx, 668p.
0070530424
658.8
Services Marketing Integrating Customer Focus Across the Firm - 3rd - New Delhi Tata McGraw Hill 2003 - xx, 668p.
0070530424
658.8