000 00318nam a2200133Ia 4500
008 160921s9999 xx 000 0 und d
020 _a81-7881-333-5
100 _aJAYA KRISHNA
245 _aBUSINESS PROCESS MANAGEMENT Concepts and cases
250 _a1st
260 _bICFAI
_c2004
300 _a196
942 _cBK
999 _c8229
_d8229