000 00312nam a2200133Ia 4500
008 160921s9999 xx 000 0 und d
020 _a81-7881-315-7
100 _aCHATURVEDI B M
245 _aEFFECTIVE CRM - Concepts and application
250 _a1st
260 _bICFAI
_c2004
300 _a176
942 _cBK
999 _c8169
_d8169