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008			160921s9999 xx 000 0 und d
020			_a81-7881-015-8
100			_aGARIKAPARTHI M
245			_aCRM - The new face of Marketing
250			_a1st Rep
260			_bICFAI _c2004
300			_a209
942			_cBK
999			_c8168 _d8168