000 00258nam a2200109Ia 4500
008 161022s9999 xx 000 0 und d
100 _aBill creech
245 4 _aThe Five Pillars of TQM
260 _bHarper Colling Pub.
_c1994
300 _a549
942 _cBK
999 _c66935
_d66935