000 00255nam a2200121Ia 4500
008 161008s9999 xx 000 0 und d
100 _aPIKE JOHN
245 _aTQM IN ACTION
250 _a2nd
260 _bSPRINGER
_c2011
300 _a362
942 _cBK
999 _c43112
_d43112