000 00276nam a2200109Ia 4500
008 230515s9999||||xx |||||||||||||| ||und||
100 _aZeithaml Valarie A.
_947941
245 0 _aServices Marketing
260 _bThe Macmillan Company
_c1996
300 _a700
942 _cBK
_pCL
999 _c165196
_d165196