000 00266nam a2200109Ia 4500
008 230515s9999||||xx |||||||||||||| ||und||
100 _aGerson Richard F.
_932754
245 0 _aBeyond Customer Service
260 _bCrisp Pub.
_c1992
300 _a88
942 _cBK
_pCL
999 _c139158
_d139158