000 00288nam a2200109Ia 4500
008 230515s9999||||xx |||||||||||||| ||und||
100 _aSchneider Benjamin
_928250
245 0 _aWinning The Service Game
260 _bHarvard Business School Press
_c1995
300 _a293
942 _cBK
_pCL
999 _c132139
_d132139