00342nam a2200133Ia 4500 160921s9999 xx 000 0 und d 0-07-043504-9 SHETH J N CUSTOMER RELATIONSHIP MANAGEMENT Emerging Concepts Tools and Application 11th Rep TMH 2008 544 BK 9269 9269 0 0 0 0 03/08/2009 CMB CMB 2009-08-22 UBS 625.00 20313 0 CMB012547 2016-09-21 00:00:00 2016-09-21 BK