00257nam a2200109Ia 4500008004100000020001800041100001800059245004000077250000800117260001500125300000700140160921s9999    xx            000 0 und d  a81-7649-657-X  aLANGEVIN  R G  aCUSTOMER FOCUS Strategy for success  a1st  bVIVAc2004  a99