Burnett,  Ken <br/><br/>
Handbook of Key Customer Relationship Management : The Definitive Guide to Winning, Managing and Developing Key Account business 

 - 1st 
 - Delhi  Addison Wesley Longman (Singapore)   2001 
 - XV,401p. 
<br/><br/><label>ISBN: </label>8178084406 
<br/><br/><label>Dewey Class. No.: </label>658.812