00430nam a2200157Ia 4500003000400000005001700004008004100021020001800062082001500080100001900095245007400114250000800188260004400196300001000240700002200250TMU20260622155640.0160921s9999    xx            000 0 und d  a9780230638969  a425bTOM-I  aTomalin, Barry  aInternational English for Call Centres: Language, Culture and Empathy  a1st  bMacmillan Publishers Indiac2009aDelhi  a177p.  aThomas, Suhashini