Tomalin, Barry <br/><br/>
International English for Call Centres: Language, Culture and Empathy 

 - 1st 
 - Delhi  Macmillan Publishers India  2009 
 - 177p. 
<br/><br/><label>ISBN: </label>9780230638969 
<br/><br/><label>Dewey Class. No.: </label>425  / TOM-I