00245nam a2200097Ia 4500008004100000020001800041100002400059245003300083260002300116300000800139160921s9999    xx            000 0 und d  a0-07-026768-5  aHARRINGTON JAMES H.  aBUSINESS PROCESS IMPROVEMENT  bMC GRAW HILLc1991  a274